At Loews Marine Electronics, we are committed to providing our customers with high-quality products and exceptional service. If you are not completely satisfied with your purchase, we are here to help.
Returns
- You have 30 calendar days from the date you received your item to initiate a return.
- To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
- Please include the receipt or proof of purchase with your return.
Non-Returnable Items
- Certain items are not eligible for return, including:
- Gift cards
- Downloadable software products
- Some health and personal care items
Return Process
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Contact Us: Before returning your item, please contact our customer service team at loewsmarine@gmail.com or call 772-485-9417 to request a Return Merchandise Authorization (RMA) number.
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Prepare Your Package: Pack your item securely in its original packaging and include the RMA number, a copy of the receipt, and any other documentation.
Shipping
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Refunds
- Once we receive your item, we will inspect it and notify you of the status of your refund.
- If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain number of days, depending on your card issuer's policies.
Exchanges
- If you need to exchange an item for the same product, please contact us at [customer service email or phone number]. We will guide you through the process.
Contact Us
If you have any questions about our return policy, please contact us:
- Email: loewsmarine@gmail.com
- Phone: 772-485-9417
Thank you for shopping with Loews Marine Electronics. We appreciate your business and are here to ensure you have a positive shopping experience.